Guides / Orders & fulfillment

Orders & fulfillment

Fulfill orders & run delivery

Delivery has two screens: the fulfill screen assigns a rider to one order, and the delivery board runs the whole day.

  1. Fulfill an order

    Open the order → “Start fulfillment”: pick the branch, the delivery method, and a rider who's online and verified.

  2. Open the board

    Sidebar → Delivery board. Four live columns: Picking, Ready, On the way, Exceptions.

  3. Move cards along

    Start picking, mark ready, then dispatch. A failed run lands in Exceptions and can be re-dispatched.

  4. Collect cash

    Delivery cards show the exact COD amount the rider should collect — no mental maths.

  5. Hand over pickup orders

    Sidebar → Pickup (BOPIS) flags today's click-and-collect orders so counter staff can hand them over.

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