Guides / Team & security

Team & security

Riders & delivery team

Your own delivery team lives under the Delivery menu. A rider must be verified before the dispatch screen will assign them an order.

  1. Invite the rider first

    Riders join like any staff member β€” People β†’ Team β†’ invite, with vehicle and licence details.

  2. Open Riders

    Sidebar β†’ Delivery β†’ Riders.

  3. Verify them

    Verification is the gate: an unverified rider can't be assigned deliveries. Check their details and verify.

  4. Suspend or reinstate

    A suspended rider disappears from dispatch until reinstated β€” off sick or on leave, suspend instead of deleting.

  5. See who's online

    The page shows who's online right now β€” the same list the fulfill screen offers when you pick a rider.

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