Guides / Team & security
Team & securityRiders & delivery team
Your own delivery team lives under the Delivery menu. A rider must be verified before the dispatch screen will assign them an order.
- Invite the rider first
Riders join like any staff member β People β Team β invite, with vehicle and licence details.
- Open Riders
Sidebar β Delivery β Riders.
- Verify them
Verification is the gate: an unverified rider can't be assigned deliveries. Check their details and verify.
- Suspend or reinstate
A suspended rider disappears from dispatch until reinstated β off sick or on leave, suspend instead of deleting.
- See who's online
The page shows who's online right now β the same list the fulfill screen offers when you pick a rider.
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